In fact we live in a world the U.S. Military has dubbed VUCA: volatile, uncertain, complex, and ambiguous. Because of past failures, smart and mindful organisations are now taking risk and resilience issues more seriously. The Financial Crises has put significant pressure upon resources and larger companies are more cognisant of supply chain resilience & provenance. If you are an SME - this means you!
Even with best laid plans, bad things still happen. Not least, the power of 24/7 news and social media to shape opinion is often under-estimated. So the ability to recognise the ill-structure of a crisis and respond effectively with distributed, compassionate and engaged leadership will often help mitigate reputational loss and in many cases, actually enhance it.
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